Home :: Livraison et retours

Livraison et retours

TERMS & CONDITIONS

Prices are in Canadian dollars.

Orders placed online are not binding until we review and accept the order. The order form you receive online is not an invoice. We reserve the right to refuse orders for any reason including errors in the software, stock shortages, or sudden currency exchange fluctuations. Thanks for your understanding.

Coupons
Only one coupon or special offer may be redeemed per item. Coupons are redeemed at the bottom of the first checkout page.

Shipping

Our shop calculates shipping rates for North America based upon your postal code. In order to get an accurate total including shipping and taxes you must proceed to the checkout pages and enter a postal code. In most cases we ship by UPS, Fedex, or Purolator. These couriers will make 3 delivery attempts to your office. If they cannot deliver they will call you to arrange delivery or pickup of your merchandise. If a package is returned to us because the courier cannot contact you during business hours, you will be charged an additional shipping fee to reship.

Free Shipping Offers

If offered, free shipping includes delivery within Canada and the USA to urban areas. We reserve the right to refuse free shipping to remote areas. Free shipping is not available on overseas shipments.

Residential Deliveries

Deliveries to your home may be left on your porch or in a safe location based upon the driver's discretion. You may be left a note or receive a phone call and you may have to pick up the package at the nearest depot if you were not home when the driver passed. For assured signature delivery there is an additional fee of $2.90 which you must request when placing your order. We cannot know in advance if your address is a home or office, so it is your responsibility to request the signature option if you feel it is necessary. If a package cannot be found, contact the courier immediately to start an investigation. UPS can be reached at 1-800-PICK-UPS.

Canada Post Shipments

We can ship by Parcel Post or other services offered by Canada Post. Our shop obtains rates in real-time from the Canada Post server. Canada Post rates are PER PARCEL and in some cases the rates may be wrong due to the dimensional weight exceeding the actual weight, or no option is presented because your order weight is more than 60 lbs. We will contact you if we cannot pack your shipment in one carton while keeping the dimensional weight close to the actual billed weight. If your order is over 60 lbs and you want to use Canada Post, please contact us to make arrangements.  Click here for postal rates and zones

PO Boxes

Shipments to PO boxes can only be sent by Canada Post or USPS parcel service. There is no signature receipt and no tracking number. These shipments are at your risk.

Taxes

Canadian taxes will be charged according to the shipping address.

Shipping to Canada, Quebec: 5% GST plus 8.5% QST
Shipping to Canada, Ontario: 13% HST
Shipping to Canada, Alberta: 5% GST
Shipping to Canada, British Columbia: 12% GST
Shipping to Canada, Manitoba: 5% GST
Shipping to Canada, Nova Scotia: 15% HST
Shipping to Canada, New Brunswick: 13% HST
Shipping to Canada, Newfoundland & Labrador: 13% HST
Shipping to Canada, North-West Territories: 5% GST
Shipping to Canada, Nunavut: 5% GST
Shipping to Canada, Prince Edward Island: 5% GST
Shipping to Canada, Saskatchewan: 5% GST
Shipping to Canada, Yukon: 5% GST


Shipping to USA: NO TAX!

We ship to the USA every day by UPS. Transit time is 2 days to NYC and 5 to 7 days to the west coast.
 

  • Ground shipments valued over $200 are subject to an additional brokerage fee of $30.
  • Ground shipments valued over $2000: there is an additional charge of $50 for paperwork and customs brokerage, and you must supply a federal business tax # or your SSN (Social Security Number).
  • Import duties may apply on non-NAFTA goods valued over $200, for example DVD cases which are not made in North America.
  • Canada Post offers a wide range of services for delivery to the USA. Click here for terms, postal rates and zones


International Shipments

We ship anywhere in the world by express couriers or the postal service. A custom quote will be prepared based upon your address, so enter your order using the custom quote option. We will not bill your credit card until you have accepted a shipping option. Note that if shipping by parcel post you must agree to take the risk of extended delivery time or lost parcels. There are no refunds for lost parcels shipped by the postal service.

Click here for postal rates and zones

You will be responsible for paying import duties and taxes. For example in Europe there is a VAT tax you may have to pay upon reception. We think this usually applies on shipments valued over €20.

Returns

There are several categories of products with different return policies:

- FalconMedia Pro Satisfaction Guarantee! If you are not totally satisfied with FalconMedia Pro products, you may exchange any unused and resellable product for equivalent value, within 12 months of your purchase (Blu-ray products may be exchanged at current market value),

- FalconMedia Pro products are fully guaranteed and if proven defective within 12 months of purchase, will be replaced or exchanged for equivalent value.

-  FalconMedia Value and FalconMedia Corporate carry a 30 day replacement or exchange warranty.

- FalconMedia Reseller Program: Contact us for more details and reseller pricing.

- Regular-stock blank media, cases, and sleeves: unopened material in resellable condition may be exchanged for equivalent value within 14 days. You are responsible for all shipping  costs. At our discretion, a refund may be issued with a 15% restocking fee. If we made an order-picking error we will replace the material at our cost. 

- Special-order and drop-ship items: We will issue an RMA number (return merchandise authorization number) and you must return the goods to the address we give you. A restocking fee of 15% will apply and packaging must be unopened. Please allow 1 week after warehouse reception for credit. Retail brand blank media often comes with "Limited Lifetime Warranty" by the manufacturer - read the packaging material for return instructions.

- Microboards hardware and consumables: We are pleased to assist in troubleshooting any problems you may have with Microboards equipment or consumables purchased from us. Microboards tech support: 952-556-1639 or support@microboards.com

- Custom-manufactured or custom-printed items: no returns except for defects. Defective product will be replaced or refunded, at our option. We must be notified within 7 days of reception.

- Items marked Liquidation or Final Sale: No returns or refunds unless the item is not as described..

We are in Quebec, Canada, so Quebec law applies.