Terms, Shipping and Returns

Terms, Shipping and Returns

TERMS & CONDITIONS

This online shop sells only in Canadian dollars. Other currencies are displayed based on Google Finance market rates. When paying in other currencies you can expect to pay 2% to 4% more than the market rates (rate depends on your contract with your credit card issuer or PayPal). 

Orders placed online are not binding until we review and accept the order. The order form you receive online is not an invoice - the invoice will be generated when we ship the order. We reserve the right to refuse orders for any reason including errors in the software or stock shortages. Thanks for your understanding.

Order Processing Time

All orders require a minimum of one business day for processing. Orders with Next Day or Express Shipping are shipped as soon as possible. Orders with Standard or postal shipping may require up to 5 days for processing. Contact us at support@duplication.ca if you need shipping the same day, and choose Next Day or Express shipping. Custom-loaded tapes and other custom items will need additional manufacturing time as described in the product listing. Some items may be located in different warehouses or shops and may need 1 to 2 weeks to consolidate into one location for shipping. Canada Post and USPS shipments are generally shipped once per week.

Delivery Time

Only business days are counted as delivery days. Saturday delivery may be available at extra cost. 

Coupons
Only one coupon or special offer may be redeemed per order. Coupons are redeemed on the checkout page.

Shipping

Our shop calculates shipping rates for North America based upon your postal code. In order to get an accurate total including shipping and taxes you must proceed to the checkout pages and enter a postal code. In most cases we ship by UPS, Purolator, Dicom, DHL, TNT, or local couriers. If the courier cannot deliver because your office is closed or you are not home there may be additional shipping fees charged. The courier may leave a tag or call you to arrange pickup or delivery. If a package is returned to us because the courier cannot contact you during business hours, you will be charged an additional shipping fee to reship. Address corrections: A $15 fee applies if you request a change in delivery address after the shipment has been sent.

Free Shipping Offers

Some items may include free shipping in North America. If offered, free shipping includes delivery within Canada and the USA to urban areas. We reserve the right to refuse free shipping to remote areas, or to ship by parcel post. Free shipping is not available on overseas shipments.

Fragile Items

CD jewel boxes and audio cassette cases are very fragile so you can expect some damage when shipping these items. It is your option to request double-boxing and to pay additional shipping costs to prevent damage. In many cases this additional expense is more than the typical amount of damage. 

Residential Deliveries

Deliveries to your home may be left on your porch or in a safe location based upon the driver's discretion. You may be left a note or receive a phone call and you may have to pick up the package at the nearest depot if you were not home when the driver passed. If a package cannot be found, contact the courier immediately to start an investigation. Here are the customer service phone numbers:

UPS: 1-800-PICK-UPS
Purolator: 1-888-SHIP123
Dicom: 1-888-GO DICOM
DHL: 1-855-345-7447

Canada Post Shipments

We can ship by Parcel Post. Parcels are shipped without insurance and at your risk.

PO Boxes

Shipments to PO boxes can only be sent by Canada Post or USPS parcel service. There is no signature receipt. These shipments are at your risk. There is no refund for lost parcels.

Undeliverable Shipments
 
Any undeliverable item is billed an equal amount of shipping for the return - if you do not pick up at your postal outlet or if you give us the wrong address, you must pay for return shipping to us and for reshipping to you. For example: shipping was $15, you did not pick up at the post office so the parcel was returned to us at a cost of $15, and we reship it to you for an additional $15. Total shipping cost to you: $45. 

Taxes

Canadian taxes will be charged according to the shipping address.

Shipping to Canada, Quebec: 5% GST plus 9.975% QST, total 14.975%
Shipping to Canada, Ontario: 13% HST
Shipping to Canada, Alberta: 5% GST
Shipping to Canada, British Columbia: 5% GST
Shipping to Canada, Manitoba: 5% GST
Shipping to Canada, Nova Scotia: 15% HST
Shipping to Canada, New Brunswick: 15% HST
Shipping to Canada, Newfoundland & Labrador: 15% HST
Shipping to Canada, North-West Territories: 5% GST
Shipping to Canada, Nunavut: 5% GST
Shipping to Canada, Prince Edward Island: 15% GST
Shipping to Canada, Saskatchewan: 5% GST
Shipping to Canada, Yukon: 5% GST


Shipping to USA: NO TAX!

We ship to the USA every day by UPS. Transit time is 2-3 days to NYC and 5 to 7 days to the west coast.

  • Ground shipments valued over $800 are subject to an additional brokerage fee of $35. We will pay the brokerage fee on orders placed at regular retail price. 
  • Ground shipments valued over $2500: you must supply a federal business tax # or your SSN (Social Security Number).
  • Import duties may apply on non-NAFTA goods valued over $800, for example DVD cases which are not made in North America.

International Shipments

We ship anywhere in the world by express couriers or the postal service. We do not charge Canadian taxes when we export, but you will be responsible for paying import duties and taxes. For example in Europe there is a VAT tax you will have to pay upon reception. This applies on shipments valued over €15 to €20 depending on your country. There may also be duties, customs fees, and disbursement fees.

Air Post 2 KG max: We can ship worldwide by air mail for $40. There is no tracking number so this is at your risk. By selecting this option you agree to accept the risk and promise not to initiate any chargeback with Paypal or your credit card issuing bank. If you don't want to accept this risk choose TNT or DHL shipping with signature upon delivery. 

Reputation: We may refuse international orders based on lack of verifiable reputation. Supply your website, facebook, or other information to help us validate your identity.

Lettermail: Canada Post untracked lettermail is only available for envelopes weighing less than 500 grams and less than 20mm thickness (including mailer). Any package exceeding those dimensions must be sent at parcel rates 

Mail to USA: We use a freight forwarder to consolidate our USPS shipments. We drop shipments at the forwarder once per week in Toronto, and he brings our packages to the USPS in Niagara Falls, NY. Packages are sent by First Class Mail if under 1 lb, and Priority Mail if over 1 lb. Delivery time from NY is 2 or 3 days anywhere in the USA. Please allow for a total delivery time of 2 to 3 weeks including order preparation, consolidation, and mail time. Recorded tapes, records, and CDs are sent by USPS Media Mail with a postal delivery time of 2 to 10 business days. 

Standard delivery: Standard deliveries are usually sent by UPS, Purolator, Dicom, or other regional couriers. Please allow 1 to 5 days for order preparation. 

Next Day delivery: These orders are usually sent by UPS, DHL, or Purolator. By choosing this option your order will go to the head of the shipping queue for shipping asap. We try to get these orders out the same or next day.

 


Returns

There are several categories of products with different return policies:

- Regular-stock blank media, cases, and sleeves: unopened material in resellable condition may be exchanged for equivalent value within 14 days. You are responsible for all shipping  costs. At our discretion, a refund may be issued with a 15% restocking fee. If we made an order-picking error we will replace the material at our cost.  CD jewel boxes and audio cassettes cases are very fragile so you can expect some damage when shipping these items. The other option is to request double-boxing and to pay additional shipping costs to prevent damage. In most cases this additional expense is more than the typical amount of damage.

- Microboards hardware and consumables: Microboards tech support: 952-556-1639 or support@microboards.com

- Custom-manufactured or custom-printed items: no returns except for defects. Defective product will be replaced or refunded, at our option. We must be notified within 7 days of reception. 

- Items marked or in categories  Liquidation, Clearance, or Final Sale: No returns or refunds unless the item is not as described.

- Special-order and drop-ship items: We will issue an RMA number (return merchandise authorization number) and you must return the goods to the address we give you. A restocking fee of 15% will apply and packaging must be unopened. Please allow 1 week after warehouse reception for credit. Retail brand blank media often comes with "Limited Lifetime Warranty" by the manufacturer - read the packaging material for return instructions.

Limitation of liability

Our maximum liability in all cases shall not exceed the purchase price.