Site: ftp.duplication.ca
user: ftp@duplication.ca

password: email for password

The FTP password changes regularly, so email or call for the current login info. Call 1-800-777-1927 and ask for the ftp password.

Please compress your files with Zip or Stuffit before sending. This ensures the transfer is 100% correct and usually saves time. We highly recommend Servant Salamander to manage your files on Windows.

It is essential to use "BINARY" mode and not "ASCII" mode. Passive mode should not be required. If you have problems ensure passive mode is not enabled.

Please notify us when complete.

We also have an upload page you can use from your web browser. Click here for instructions.

FTP - File Transfer Protocol

FTP is a method of transferring files directly from one computer to another, over the internet.

We recommend Stuffing or Zipping the files before the transfer, for several reasons:

• to reduce the transfer time
• to gather all your files into one archive
• when we unstuff or unzip the file, we can be 100% sure of the contents
• Apple computers cannot transfer font files directly! They must be stuffed.
• NOTE! If you are on a slow dial-up line it will be safer to transfer several smaller files rather than one big file.
• We can also accept gz, 7-zip, PAK, RAR, LHA, ARJ, ACE, and Servant Salamander encrypted files.

There are many programs you can use to do the transfer. Even Windows Explorer has ftp built-in. Just paste ftp://ftp.duplication.ca into the location bar as shown below:

Now you just have to open another window, navigate to where you saved your zip file, and then Drag-and-Drop it onto our ftp site.

For people who prefer the keyboard instead of dragging windows all around the screen, you can use the ftp.exe program that comes with every version of Windows, OS/2, and Unix. This is what you would do:

• type ftp from a command line window or the "Start -> Run..." buttons.
• >open ftp.duplication.ca
• user: ftp@duplication.ca
• password: xxxxx (the password we gave you)
• ftp> bin (sets binary transfer mode - very important)
• lcd c:\mydocs (Local Change Directory to where you saved your file)
• mkdir joesfiles (makes a new folder on our hard drive - optional)
• cd joesfiles (change directory to" joesfiles" - optional)
• put "43355 art files.zip"
• dir (look to see that you really did transfer the file)
• quit

Here are some other programs that we have tested:

• Servant Salamander (Commander-style utility for viewing and managing the files on your hard drive)
• Filezilla
• Fetch 4 for Mac
• Transmit 1.6 for Mac
• ftp.exe Windows 95,98, 2000, XP (when using the command line ftp, don't forget the bin command)
• ftp.exe OS/2
• ftp Linux
• Midnight Commander for Linux
• WS_FTP 5.08 LE Windows
• WS_FTP 7 Windows

Make sure that whatever ftp program you use, that you use binary mode, not ascii mode. We do not offer technical support on installing these programs. We have tested them to confirm that they work for us. You may have to spend 30 minutes to figure out how those programs work.